Privacy Policy

PRS America LLC (“PRS,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what personal information we collect through our website, prsamerica.com, and through our phone and text messaging services, how we use it, and how we protect it.

1. Information We Collect

We may collect:

• Contact details you give us, such as your name, practice or company name, email address, mailing address, and phone number, including your mobile number.
• Text messaging information, such as your mobile number, your consent to receive texts, the date and time you opted in or out, and the messages you send to us.
• Information you share when you contact us by phone, email, text, or through a form on our website.
• Basic technical information collected automatically when you visit our website, such as browser type, device type, IP address, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Respond to your questions and requests.
• Provide our medical billing and revenue cycle services.
• Send text messages you have agreed to receive, such as customer care, account and billing questions, claim status updates, and appointment or document reminders.
• Keep records of your text messaging consent and opt-out requests.
• Operate, maintain, and improve our website and services.
• Comply with legal and regulatory requirements.

3. Text Messaging (SMS)

If you agree to receive text messages from PRS, we will use your mobile number only to send you the types of messages described in our SMS Terms and Conditions at prsamerica.com/sms-terms. You can opt out at any time by replying STOP. Reply HELP for help. Message and data rates may apply. Message frequency varies.

No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with service providers that help us deliver our services, such as our phone and text messaging provider, is permitted. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell or rent your personal information. We may share information only:

• With service providers that help us run our business, such as phone, text messaging, email, and website hosting providers. They may use it only to provide services to us.
• With the medical practices we serve, when needed to provide our billing services.
• When required by law, court order, or government request, or to protect our rights or the safety of others.
• As part of a merger, sale, or transfer of our business, subject to this Privacy Policy.

Text messaging opt-in data and consent are never shared, as described in Section 3.

5. Protected Health Information

As a medical billing company, we may handle protected health information (PHI) on behalf of the medical practices we serve. We handle PHI in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and our agreements with those practices. We do not include detailed medical information in text messages.

6. Cookies

Our website may use cookies and similar technologies to keep the site working and to understand how visitors use it. You can turn off cookies in your browser settings, but some parts of the site may not work properly.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. How Long We Keep Information

We keep personal information only as long as needed for the purposes in this policy and to meet our legal and contractual obligations. We keep records of opt-out requests so we can continue to honor them.

9. Your Choices

• Text messages: reply STOP to any message to stop receiving texts.
• Email: use the unsubscribe link in any email, or contact us.
• Access, correction, or deletion: contact us using the details below to ask to see, correct, or delete your personal information, subject to our legal obligations.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date above.

12. Contact Us

If you have questions about this Privacy Policy, contact us: